Superb Scotland Tours - Terms & Conditions

Effective from: 1st January 2026

These Terms & Conditions (“Terms”) apply to all bookings made with Superb Scotland Tours (“we”, “us”, “our”). By making a booking, you (“you”, “the Customer”, “your”) agree to be bound by these Terms.

We aim to provide memorable, safe, enjoyable and professionally operated tours throughout Scotland. These Terms explain how bookings work, what you can expect from us, and what we ask from you.

1. About Us

Superb Scotland Tours provides private guided tours and travel experiences throughout Scotland.

Business details:

Business Name: Superb Scotland Tours
Website: www.superbscotlandtours.co.uk
Email: john@superbscotlandtours.co.uk
Telephone: +44(0)755 284 8091 

2. Booking a Tour

A booking request becomes a confirmed booking when:

• we have accepted your booking request; and
• you have received written confirmation from us; and
• any required deposit or payment has been received.

A contract exists between you and Superb Scotland Tours once your booking has been confirmed.

You are responsible for ensuring that all booking information provided is accurate, including:

• dates
• passenger numbers
• collection and drop-off locations
• special requirements
• mobility/accessibility needs
• any other relevant information

3. Prices and Payment

Tour prices are confirmed at the time of booking.

Unless otherwise agreed:

• deposits must be paid as stated at the time of booking
• full payment must be received as stated before the tour date
• bookings are not considered confirmed until payment requirements are met

We reserve the right to amend prices where there are significant changes outside our control, including but not limited to:

• government charges
• taxes
• ferry costs
• attraction fees
• fuel costs
• supplier price increases

Any price changes will be discussed with you before applying.

4. Payment Security

Payments are processed through secure payment providers where applicable.
We do not store full payment card details.

5. Cancellation by You

We understand plans can change.

Cancellation terms:

• Cancellation more than 30 days before travel: will be refunded in full, minus your deposit.
• Cancellation between 15 and 30 days before travel: will be refunded at 75%, minus your deposit.
• Cancellation within 7 days of travel or failure to attend: will be refunded at 50%, minus your deposit.

Where refunds are due, these will be processed within a reasonable timeframe.

We recommend customers obtain suitable travel insurance to cover unexpected circumstances.

6. Cancellation or Changes by Us

We may need to cancel or alter a tour due to circumstances outside our reasonable control, including:

• severe weather
• road closures
• safety concerns
• vehicle issues
• government restrictions
• events affecting access

Where possible, we will offer:

• an alternative arrangement
• a rescheduled date or
• an appropriate refund where required

We are not responsible for additional costs you incur, including accommodation, flights, transport or other arrangements.

7. Changes to Your Tour

We design tours carefully but Scotland’s conditions can change.

We may adjust routes, timings or stops where necessary for:

• safety
• weather
• operational reasons
• attraction availability
• local conditions

We will always aim to maintain the quality and spirit of your experience.

8. Your Responsibilities

Customers agree to:

• behave respectfully towards guides, drivers, suppliers and other visitors
• follow reasonable safety instructions
• comply with laws and local regulations
• provide accurate information relevant to the tour

We reserve the right to end participation where behaviour creates a safety risk, causes disruption, or affects the enjoyment of others.

No refund will normally be provided in these circumstances.

9. Health, Fitness and Accessibility

Many Scottish tours involve outdoor locations, uneven ground, walking, steps or changing weather conditions.

Customers must advise us before booking of any:

• mobility limitations
• medical conditions
• accessibility requirements
• other factors that may affect participation

We will make reasonable efforts to accommodate requests where possible.

10. Children and Young People

Children must be accompanied by a responsible adult unless agreed otherwise in writing.

Customers are responsible for ensuring appropriate child seats or safety arrangements where required.

11. Alcohol, Drugs and Smoking

Illegal drugs are not permitted on or around the tour.

We reserve the right to refuse travel to anyone who appears intoxicated or whose behaviour may compromise safety.

Smoking and vaping are not permitted inside vehicles.

12. Vehicles and Transport

Where transport is provided:

• vehicles will meet required legal and safety standards
• drivers will hold appropriate licences and insurance

Vehicle availability may change where operationally necessary.

13. Liability

We take reasonable care to provide safe, enjoyable and professionally delivered tours.

Nothing in these Terms excludes or limits liability where such exclusion is not permitted by law, including liability for death or personal injury caused by negligence.

Subject to applicable law, we are not responsible for:

• indirect losses
• missed onward travel
• personal expenses
• events outside our reasonable control

14. Personal Belongings

Customers are responsible for their personal belongings.

We are not liable for loss, theft or damage to personal items unless caused by our negligence.

15. Photography and Marketing

We may occasionally take photographs during tours for marketing purposes.

We will respect customer privacy and will not knowingly use identifiable images without permission where permission is required.

Customers may request that images are not used.

16. Complaints

We want every customer to enjoy their experience.

If you have a concern, please tell your driver as soon as possible so we have the opportunity to resolve it.

Formal complaints should be submitted in writing to:

Complaints@superbscotlandtours.co.uk

We aim to respond within a reasonable timeframe.

17. Data Protection

We process personal information in accordance with applicable data protection laws, including UK GDPR.

Details of how we collect and use personal information are available in our Privacy Policy.

18. Governing Law

These Terms are governed by the laws of Scotland.

Any disputes will be subject to the jurisdiction of the Scottish courts, unless otherwise required by law.

19. Changes to These Terms

We may update these Terms from time to time.

The Terms applying to your booking will be those in place at the time your booking is confirmed.

Thank you for choosing Superb Scotland Tours. We look forward to welcoming you and helping you discover Scotland.