We understand that your plans can change. Our aim is to make the cancellation process as simple and fair as possible.
In the unlikely event that we need to make changes or cancel due to circumstances outside our control, we will always communicate clearly and work with you to find solution that works for you.
If You Need to Cancel Your Booking
If you need to cancel your booking, please contact us as soon as possible.
Refunds will depend on how much notice is given before your tour date:
- Cancellation more than 30 days before travel: will be refunded in full, minus your deposit.
- Cancellation between 15 and 30 days before travel: will be refunded at 75%, minus your deposit.
- Cancellation within 7 days of travel or failure to attend: will be refunded at 50%, minus your deposit.
Any eligible refunds will be processed within a reasonable timeframe.
We strongly recommend that customers have suitable travel insurance to cover unexpected circumstances.
Changes to Your Booking
If you need to change your tour date, passenger numbers, pick-up location or other arrangements, please contact us as early as possible.
We will always try to accommodate reasonable changes, subject to availability.
If We Need to Cancel or Change Your Tour
On rare occasions, we may need to alter or cancel a tour due to circumstances outside our control, including:
- severe weather
- road closures
- safety concerns
- vehicle or operational issues
- restrictions affecting travel
Where possible, we will offer an alternative date or suitable arrangement.
Where a refund is required, this will be handled in accordance with applicable consumer law.
*Please note that we cannot normally cover additional costs such as flights, accommodation or other travel arrangements affected by changes outside our control.
Our Aim
We will always do our best to communicate clearly, act fairly and help you enjoy your Scottish experience.